Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform

LAS VEGAS — JUNE 20, 2022 Live from Customer Contact Week (CCW), The World’s Largest Customer Contact Event Series – taking place in Las Vegas, NV., Comm100 announced today the availability of its voice bot solution as the latest enhancement to its fully integrated omnichannel customer engagement software platform. Exhibiting together with its recently signed partner, […]

Comm100 partners with Deltapath to offer complete omnichannel customer service platform

Joining forces to deliver customer excellence across all channels, where and when customers want. Comm100, leaders in digital omnichannel customer engagement, have announced a partnership with Deltapath, who specializes in innovative communication strategies, to incorporate voice into Comm100’s digital omnichannel platform. The partnership will integrate Deltapath UC to the Comm100 platform to enable contact centers […]

Deltapath 推出 Teams 閘道器 助用戶隨時隨地工作

加州聖荷西 – 致力於改變企業和員工通信方式的統一通信公司 Deltapath 今天宣布推出 Teams 閘道器。Deltapath Teams 閘道器透過橋接的方式連結用戶既有的 PSTN 和 PBX 電話系統,擴展 Microsoft Teams 中的 PSTN 呼叫,幫助企業實現業務目標而無需不必要的支出。 在無需支付額外電話服務計劃費用的情況下,Deltapath Teams 閘道器為使用 Microsoft Teams 的企業在既有的電話系統上添加更多的電話服務功能。除了保障企業現有的終端設備投資和削減成本,閘道器還能提升客戶體驗,並為員工配備合適的工具。 使用電話、電腦以及任何安裝了 Microsoft Teams 的裝置來撥打和接聽電話,確保您的員工再也不會錯過重要來電。 Deltapath 執行長兼創始人 David Liu 表示:「大多數企業已採用完全遠程或半遠程的營運模式,促使強大的通信解決方案(如 Microsoft Teams)被推出市場。Deltapath Teams 閘道器將 Microsoft Teams 連接到客戶現有的電話服務供應商,從而實現預算友好且無縫的過渡。閘道器能最大限度地提高員工的可及性和工作效率,使他們可以提供優質的客戶體驗。」 將 Deltapath Teams 閘道器與 Microsoft Teams 搭配使用可確保員工擁有強大的工具和功能,為他們提供更多便利,以便他們輕鬆高效地與客戶、潛在客戶和內部團隊成員通信及互動。 有興趣加入 Deltapath 合作夥伴網絡的企業電話服務或 Microsoft Office 356 服務供應商可於https://tw.deltapath.com/company/contact-us/ […]

Deltapath Mobile Helps Food Banks to Quickly Scale Remote Operations Amid Pandemic to Ensure Access to Food

SAN JOSE, Calif., Sept. 2, 2020 — Deltapath, a Unified Communications company specializing in revolutionizing the way organizations and people communicate, today announced that it’s Deltapath Mobile app is helping Food Banks to quickly scale their remote operations to meet the increased and ongoing demand for emergency services to prevent Americans from experiencing food insecurity. Although most food […]

How to Balance Humanity and Technology in Customer Service

smiling man working in the office

Increasing your customer retention rates by just 5% can boost profit margins by 95%. Customer service can’t be just an afterthought in running a successful business. To stay ahead of the competition, and drive a successful brand, you need to know how to give your clients interactions they’ll never forget. These days, technology is one […]

How to Accommodate the Different Generations in Your Workforce

multiracial coworker having a discussion

The workplace today is unlike anything we’ve ever seen before. Not only do we have people working remotely, and organizations investing in open office environments, but for the first time in history, there are five different generations working together. Now that employees are working well beyond the age of 70, and young graduates are entering […]

Special Thanks to San Francisco Academy of Art University

Academy of Art University Production Hub Academy of Art University Production Hub is a collaborative production class where the students work with real-world clients to create and produce high-end content for broadcast, which vary from a range of PSAs, Commercials, Branded Content, Documentaries, and Fashion Videos. Deltapath had the privilege to collaborate with the class instructors, […]

Deltapath Provides Free Access To Acute In Response To Coronavirus

SAN JOSE, Calif., March 17, 2020 — Deltapath, a leading cloud-based communication provider today announced it will be making Acute the company’s HIPAA Compliant healthcare technology app available to the global healthcare community for free. The decision was made in response to the March 15, 2020, CDC issued updated infection control guidance for healthcare settings impacted by COVID-19, the disease caused […]

Exploring the Top Trends in Health Technology and Patient Quality of Care

doctor and business man having a conversation

These days, there’s a lot of talk in the communication environment about customer experience. Businesses of all sizes know that if they want to stay ahead of the competitive curve, they need to deliver experiences that delight and impress their target audience. However, the experience needs that people have differ from one vertical to the […]

Introducing the Benefits of a Cloud-Based Call Center

empty call center office

Today, companies of all sizes, from all industries are embarking on their digital transformation journeys. The evolving digital landscape provides endless opportunities for organizations to improve their efficiency, productivity, and performance levels through new processes and innovations. A large part of many digital transformation journeys for most organizations involves making the transition from on-premise and […]