Deltapath Cloud-Based Phone System Review: How to Modernize SMB Communications
For years, large enterprises have been reaping the investment rewards in innovative, feature-rich, unified communication stacks. They have benefitted from internal workforce efficiencies, increased productivity, streamlined workflows, and enhanced customer experience. For many small to mid-sized businesses looking on, transforming their traditional telephony into modern, cloud-powered communication systems may have seemed like complex and expensive […]
Case Study: How a Feature-Rich Unified Communications System Enabled High-Flying AirAsia to Soar
Over twenty years in business, millions of passengers, multiple awards for service and innovation, and a hunger to continue to succeed and grow—it is clear why the pioneering airline, AirAsia, aimed high in its quest to improve communications for its staff and customers. In the past, AirAsia operated a simple call center at its Kuala […]
Defying the Giants: How Deltapath Revolutionizes Unified Communications
In the realm of Unified Communications (UC), where industry giants like Cisco, Mitel, Avaya, and Alcatel-Lucent dominate, there is a player defying the odds and revolutionizing the landscape. Deltapath is breaking the mold with its innovative approach and remarkable achievements. Deltapath‘s journey began over 20 years ago when founder, David Liu, sought to find a solution to […]
The Whole World in Their Hands – Deltapath Acute
Unleashing healthcare innovation: No costly Wi-Fi upgrade needed with Deltapath Acute There are few places on earth where life and death simultaneously co-exist on a razor’s edge. Where every second counts. Welcome to the hospital. Hospitals and assisted care facilities got a wake-up call in 2020. The caller was COVID-19. A tsunami event, if ever […]
Bandwidth, Resonate, CallCabinet, Deltapath, and Gamma on Microsoft Teams Bootcamp
Discussion from execs at leading companies in unified communications on the topic of Microsoft Teams Bootcamp 1. What are the pros and cons of Microsoft Teams compared to its competitors? Harkirat Degun, Product Director at Resonate: “Microsoft Teams’ strength really lies with the fact that all the tools you need day to day are integrated into a single […]
Avaya, Mida Solutions, Deltapath and Dubber on Conversational Analytics
Representatives from leading UC companies discuss conversational analytics 1. What are the benefits of conversational analytics for enterprises? Attilio Licciardello, General Manager and Founder at Mida Solutions: “Constantly analysing business conversation helps companies to understand how to improve their communication management and increase customer satisfaction: the information obtained from this analysis are relevant to discover service […]
Deltapath Offers Free Microsoft Teams Voice Calls
Deltapath is offering free Microsoft Teams voice calls for Microsoft 365 E1 and E3 users. The solution, Deltapath Talk for Microsoft Teams, enables users to initiate audio and video calls and switch from chat to phone. The application integrates into the sidebar of Microsoft Teams, providing an easy-access dial pad for users to make calls. […]
Comm100 Dives Into the Voice Bot Space
The vendor adds voice to its omnichannel solution, equipping the channel with conversational AI Comm100 has added voice to its CCaaS solution, supporting both human-to-human and automated customer conversations. Making the announcement at Customer Contact Week (CCW), the vendor now offers a complete omnichannel solution in a single integrated platform. Its new voice, bot, and […]
Omnichannel Added to the Deltapath Contact Center Solution
The Deltapath Contact Center now has an omnichannel solution built to meet the changing customer demands. Deltapath and Comm100 partnered in March of this year to make the omnichannel contact center a reality. The solution includes communication channels for enterprises to connect with customers, such as website live chat, email SMS, Twitter, Facebook, WhatsApp Business, WeChat, […]
UC Today: Deltapath Brings Cisco Phones Back to Life
Expensive Cisco phones have an extended lifespan with Deltapath’s UC technology Cisco recently announced that hundreds of its products, many of them expensive, high-end phones, and its popular Cisco Unified Communications Manager (Cisco UCM) will no longer be supported or sold. Customers spend hundreds of thousands of pounds on Cisco hardware and software, so it […]
