The Many Ways of Adding Voice to Microsoft Teams
With the success of omnichannel communication, many businesses wonder if telephony is needed, since customers and prospects can reach out to companies on the channel of their choice. For example, they can reach out on a social media channel or a business’s website via live chat, chatbots, and other means. The truth is telephone communication […]
Internet Telephony: Carl’s Jr Streamlines Process Management with a Flexible Unified Communications Solution
Headquartered in Franklin, Tennessee, CKE is the parent company of Hardee’s, Carl’s Jr., Red Burrito, and Green Burrito restaurants, operating more than 3,600 franchises in the U.S. and abroad. CKE was looking for a cost-effective way to replace end-of-life phones for Hardee’s and Carl’s Jr. while consolidating communications across its administrative offices in Franklin. When […]
Internet Telephony: Why Background Noise Reduces Unified Communications and Customer Experience ROI
In today’s age of flexible work arrangements and mobile workforces, the ability to connect employees with colleagues, customers, and partners wherever they are physically located is more important than ever. It’s one of the reasons unified communications services continue see increased adoption. Of course, you are all aware of the crazy time we’re in right […]
Internet Telephony: Taking the Noise out of Your Voice Engagements to Deliver Consistent Voice Experience
In today’s age of flexible work arrangements and mobile workforces, the ability to connect employees with colleagues, customers, and partners wherever they are physically located is more important than ever. It’s one of the reasons unified communications services continue see increased adoption. But, often, that is not in a quiet office setting, but in a […]
